PLM for Service: Optimize Your Service Operations
Improve your service performance and technician efficiency with end-to-end management and delivery of configuration-specific service and parts information
PTC Partner Network
Use PLM to improve service agility and efficiency
As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?
With PLM, the most up-to-date service and parts information is extended from engineering to service in a highly accessible way. As a result, service issues are resolved quickly, with a faster first-time-fix-rate, less equipment downtime and greater technician productivity.
Optimize your service organization with PLM
With PLM for service, your team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.
See how your peers are driving success with PLM for service.
Improve customer satisfaction
Improve first-time-fix-rate by 90% or more.
Reduce service costs
Save an estimated $6 million annually in operation-related costs.
Decrease service overhead
Achieve up to an 80% drop in service calls and emails related to parts identification.
PLM capabilities for service
For manufacturers embarking on digital transformation, PLM provides a solid foundation for the smart, connected enterprise by enabling a digital thread of information.
Service process management
Manage a trustworthy, up-to-date source of interactive service and parts information to improve customer satisfaction.
Change and configuration management
Make dynamic, fast-paced, and coordinated changes throughout the product lifecycle to ensure all stakeholders are accessing the most up-to-date product information.
Quality management
Continually improve the quality of the product and reduce service instances to improve customer satisfaction.
BOM Management
Provide full traceability between engineering, manufacturing, sales, and service with comprehensive out-of-the-box BOM Management.
Learn more about enabling collaboration and alignment with engineering
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