Security Incident Report

Use this channel to exercise your rights as a data subject (e.g., access, correction, deletion, opposition, portability, consent revocation) in accordance with the LGPD, or to request technical support and general information about our services. Important: Your request will be logged and forwarded to the responsible sector for processing and response.

You can report any event that has caused or may cause significant harm:

• Confirmed or suspected data breaches or data leaks (personal or corporate data).
• Successful cyber attacks (e.g., ransomware, unauthorized intrusion).
• Theft or loss of company assets containing sensitive data (laptops, phones, USB drives).
• Critical system failure affecting business operations.
• Discovery of unauthorized security changes or critical security flaws.

Do NOT use this form for:

• General support or account deletion requests (Use Data Rights & Support).
• Allegations of harassment or fraud (Use Ethics & Whistleblowing).

All reports are immediately escalated to the Information Security Management Team (ISMS) for analysis and containment, following our Incident Response Plan.